Frequently Asked Questions

General Questions

We provide a 5 Year Limited Warranty on all ladders. We will, at our discretion, repair or replace any defective parts, materials, or workmanship for no additional cost when the ladder is installed, maintained, and used as intended under normal conditions.

All shipping and labor costs will continue to be the buyer's responsibility. All other guarantees or warranties, whether expressed or implied, are superseded by this limited warranty.

Yes. For design and technical support, our factory-trained service personnel will provide assistance. Shop drawings, guide specifications, and consultation services are also available from us. You can reach us by calling this number: ____________________

For added safety, strength, and long-lasting durability, our aluminum ladders and their components are made from 6061-T6 aluminum alloy, which eliminates the need for painting.

We can make Rolling Library Ladders and Loft Ladders out of any type "1" hardwood upon request. Additionally, there are more than 200 powder-coated finishes for all-metal library ladders.

ANSI A14.3 is the American National Standard for Ladders – Fixed – Safety Requirements. This standard was developed by the American National Standards Institute (ANSI).

Our aluminum ladders are OSHA/ANSI A14.3 certified for fixed-wall ladders.

In addition to fixed access, library, and loft ladders for practically any application or industry, our manufacturers also offer a wide range of special-purpose ladders.

This includes Stepladders and Stools, Rolling Workstands, Extension, Fire Ladders, Agricultural Ladders, Platform Ladders, and Shelf and Counter Ladders.

Fixed Access Ladders

All ladders have a 5 Year Limited Warranty. When installed and serviced in accordance with manufacturer’s instructions and when used under normal conditions for which the ladder was intended, we will repair or replace, at its option, defects in the parts, material or workmanship at no charge. All shipping and labor charges will remain the responsibility of the buyer. This limited warranty is in lieu of all other guaranties or warranties expressed or implied.

Our aluminum ladders are standard mill finished aluminum unless otherwise requested. We also have over 200 powdercoated colors to choose from. Anodizing is not available.

We fabricate all aluminum ladders according to your specifications and application. Contact us for assistance in specifying.

All of our ladders are designed to meet OSHA and ANSI requirements.

We ship ladders using a common carrier unless otherwise requested or the destination is overseas. Special arrangements can be made to accommodate overseas customers.

In addition to Fixed Access, Library and Loft Ladders, our manufacturers offer a wide range of special purpose ladders for almost any application or industry, including Stepladders and Stools, Rolling Workstands, Extension, Fire Ladders, Agricultural Ladders, Platform Ladders and Shelf and Counter Ladders.

Ladders can be configured to meet your requirements. We have an engineering staff on site to prepare drawings free of charge for qualified applications. Contact us for details.

Our ladders can be purchased directly from this website or through a local distributor in some areas. Please contact us for details and distributors.

Special Purpose Ladders

Ladders are fabricated in wood, aluminum or fiberglass, depending on the needs of the application.

In addition to the wide variety of models available, we offer ladders customized to your application and specifications. Please contact us for more information or assistance in specifying.

We ship ladders using a common carrier unless otherwise requested or the destination is overseas. Special arrangements can be made to accommodate overseas customers.

Our ladders can be purchased directly from this website or through a local distributor in some areas. Please contact us for details and distributors.

Library Ladders

Library adders are specially made with a slide bar assembly that allows the ladder to be stored in a vertical position when not in use and pulled out at an 80 degree angle for use.

Our Library Ladders are all custom made to order in any type “1” hardwood. Hardware finishes include plated and powdercoated finishes, with every piece of hardware finished to match.

Yes. Library Ladders are available in aluminum with over 200 powdercoated finishes.

Lead-time can vary anywhere from 6 to 12 weeks, depending on the hardware finish selected. Please contact us for faster turnaround times.

Yes. Our ladders can be created with metal tracks for 45° and 90° corners. Tracks for completely round rooms will add about 2 weeks to lead-time.

We ship ladders using a common carrier unless otherwise requested or the destination is overseas. Special arrangements can be made to accommodate overseas customers.

You can order your custom ladder through your contractor, designer or directly from our factory by contacting us.

Loft Ladders

Our Loft Ladders may be designed for complete removal from track or to fold for storage when not in use.

Loft Ladders may be permanently mounted to one spot, secured to a track in the case of a rolling ladder, or designed for complete removal from the track when not in use.

Our Loft Ladders are all custom made to order in any type “1” hardwood. We also offer metal Loft Ladders with powdercoated finishes – including the hardware.

Yes. Loft Ladders are available in aluminum with over 200 powdercoated finishes.

Our Loft Ladders ship via common carrier in a heavy-duty carton, unless otherwise requested.

Lead-time can vary anywhere from 6 to 12 weeks, depending on the hardware finish selected. Please contact us for faster turnaround times.

You can order your custom ladder through your contractor, designer or directly from our factory by contacting us.

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